Dear Customer,
Thank you for your continued support! The 2025 Spring Festival is approaching. In order to celebrate this important occasion with families, we have decided to take a Chinese New Year holiday.
Please find below the relevant information:
1. Holiday Period: Our holiday is from 26th January to 5th February. We will back to work on 6th February.
2. Orders and Shipping: Please note that all orders and shipping will be suspended during the holiday. All orders placed during this period will be processed on 6 February when we return to work.Due to the backlog of goods during the holiday , the efficiency of logistics may be affected, and different shipping channels will be affected to varying degrees, the expected delay is 3-5 days.
3. Customer Support: Our customer service team will not be available during the holiday period, but we will try our best to respond to urgent matters as soon as we can. Please contact us via email at info@yconion.com, and we will get back to you as soon as possible.
We apologise for any inconvenience caused by this temporary disruption and thank you for your understanding. We are committed to providing you with the best service and will try our best to process your order in a timely manner once the service is restored.
As we enter a new year, we wish you and your family all the best and good luck.
Thank you for your understanding and support!
Happy New Year!
Sincerely,
YC Onion Team